We want our Content Creators to be fully happy with EroAward, but in order to keep them satisfied and to grow together, we also need happy Customers! So, in the equation, the buyers are as important as the sellers!
Every time a customer asks for a refund, we will analyse each case very seriously, and if we believe that the customer is right and entitled to a refund, we will refund our commission (14%) and we will advise the star to do the same with her/his/their part, 86%. We try our best to know each star and even the customers, and with those where we see continuously bad behavior, we will stop our collaboration.
Of great help is to Read the Reviews for each star BEFORE buying from her/him, and LEAVE A FEEDBACK with the number of stars * (between 1* for Very Bad and 5***** for Very Good) and some details after each sale. That way we make it all easier, transparent & honest for everybody.
In order to qualify for asking a refund, a customer needs to have first a FREE account on Net4sw.com and interact (private chat, public message, etc.) with the Content Creator on her/his stars.eroaward.com account! Who hasn’t, the refund will not be analysed and not offered.
Before contacting EroShop for a refund, the Customer should first try to settle it directly with the Content Creator on net4sw.com – stars.eroaward.com platforms, and if the issue is not solved, we will analyse the situation and come with a solution. We have access on both platforms, and we can see all the communication between the 2 parts (even if they are deleted), all that was asked, promised and offered, as well as what was done to solve the dispute.
Ideas, questions or feedback? Leave them in the comments below! Thank you!